Because Chanmel Attic Ladders are premium, heavy-duty architectural products, they are classified as Oversized & Heavy Cargo . To ensure your product arrives in pristine condition, we utilize specialized Less-Than-Truckload (LTL) freight carriers rather than standard parcel services.
🚀 24-48 Hour Dispatch & US Stock
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🏡 U.S. Local Warehouse: All items labeled "US Stock" are dispatched directly from our domestic fulfillment centers.
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⚡ Handling Time: Orders are processed and loaded onto the freight carrier within 24 to 48 hours of order confirmation (excluding weekends and holidays).
🚛 Premium Freight Delivery Services Included
To provide the most seamless delivery experience for residential homeowners and contractors, all Chanmel freight shipments automatically include:
📞 1. Delivery by Appointment (Required)
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The freight trucking company will call you directly at the phone number provided during checkout to schedule a specific delivery window.
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Note: Someone must be present at the delivery address to sign for the shipment.
🛗 2. Free Liftgate Service Included
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Since these ladders are too heavy to lift by hand from the truck bed, our carriers use a hydraulic liftgate to safely lower your attic ladder from the truck down to ground level (curbside). You do not need to worry about heavy lifting at the time of drop-off.
📦 Delivery Inspection (Important)
Upon arrival, please take 2 minutes to inspect the outer packaging of your attic ladder before signing the driver's delivery receipt:
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✏️ If you notice any visible outer damage to the box, please write "Damaged Upon Arrival" on the driver's paperwork and take a quick photo.
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✉️ Contact us at sam.cai@highsky-group.com right away. Even in the rare event of transit damage, our 100% customer protection policy ensures we will handle the claim with the trucking company and immediately arrange a priority replacement for you.