This Privacy Policy describes how CHANMEL (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://chanmel.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
3. WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You:
• Basic contact details including your name, physical address, shipping address, billing address, phone number, and email address.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number to ensure proper LTL freight delivery coordination.
• Account information including your username, encrypted password, and security selection questions.
• Shopping information including the specific items you view, put in your cart, or add to your wishlist.
• Customer support communications including any data you choose to include when messaging our service desks.
Information We Collect Automatically via Cookies & Tracking:
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar online tracking technologies ("Cookies"). This includes device information, browser type, network connection parameters, your IP address, and comprehensive data regarding how you browse and click through our Site.
Information We Obtain from Third Parties:
We may obtain information about you from validated vendors and service providers who collect information on our behalf, including:
• E-commerce infrastructure platforms supporting our Site, specifically Shopify.
• Our payment processors (such as Stripe, PayPal, or specialized cross-border payment gateways), who collect encrypted billing parameters to process your transactions and fulfill your orders.
• Advertising and analytics partners, including Google Ads, Google Analytics, and tracking pixels, to evaluate how you interact with our marketing campaigns.
4. HOW WE USE YOUR PERSONAL INFORMATION
• Providing Products and Services: To process payments, fulfill orders, send order/shipping/transit updates, manage your account, arrange heavy freight (LTL) shipping logistics, and facilitate returns/exchanges in accordance with our standard policies.
• Marketing and Advertising: To deploy promotional communications, tailor advertisements, and optimize Google Performance Max (PMax) campaigns or search signal themes. We utilize data to better match our specialized catalog with your project requirements.
• Security and Fraud Prevention: To monitor, investigate, or mitigate potential fraudulent, unauthorized, or illegal activities, ensuring a secure transactional gateway.
• Customer Support: To provide timely assistance and maintain proactive commercial relationships.
5. COOKIES & THIRD-PARTY ADVERTISING ADVERSARY DISCLAIMER
We utilize Cookies to power, evaluate, and optimize our store. For detailed insights into the Shopify cookie architecture, please visit https://www.shopify.com/legal/cookies.
We also integrate third-party optimization tools, including Google Ads conversion tracking and personalization scripts. You can adjust your personal browser settings to reject or delete cookies; however, note that disabling cookies may affect cart retention and checkout functionalities.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to third parties under strictly legitimate corporate environments:
• With logistics, fulfillment, 3PL, and LTL heavy freight carrier partners to execute cross-border and domestic warehouse deliveries.
• With infrastructure and marketing partners, including Shopify and Google, to deliver personalized ad content.
• To comply with legal mandates, respond to lawful subpoenas, or defend our corporate and user rights.
• We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
7. "DO NOT SELL OR SHARE MY PERSONAL INFORMATION" (CCPA/CPRA & GLOBAL PRIVACY COMPLIANCE)
We do not sell your personal information for monetary compensation. However, under certain regional data protection laws (such as the California Consumer Privacy Act / CCPA), our utilization of third-party advertising cookies, tracking pixels, and personalization scripts (including Shopify Audiences and Google Personalized Ads) may be classified as "sharing" or "selling" data.
• If you wish to opt-out of the "sale" or "sharing" of your personal information via online tracking technologies, you may utilize global browser privacy controls (such as the Global Privacy Control / GPC) or configure your cookie preferences directly on our Site.
• To fully exercise your legal right to restrict targeted advertising, data erasure, or access limitations, you can manage your enterprise data choices via the centralized consumer portal here: Do Not Sell or Share My Personal Information.
8. CHILDREN’S DATA
The Services are not designed for or targeted at children, and we do not knowingly collect personal information from individuals under 16 years of age. If you believe a minor has provided us with personal information, please contact us via the channels below to request swift erasure.
9. DATA SECURITY, RETENTION & INTERNATIONAL TRANSFERS
While we implement commercial-grade protection barriers, no digital system is 100% impenetrable. We retain your data only for as long as required to maintain your active account, fulfill logistics transactions, resolve financial disputes, or comply with international accounting and legal laws.
Because we operate a global cross-border supply chain, your data may be transferred, stored, and processed outside your home country, including within the United States, Hong Kong, and our operational nodes. If data is transferred out of the European Economic Area (EEA) or the UK, we strictly rely on the European Commission's Standard Contractual Clauses (SCCs).
10. YOUR RIGHTS AND CHOICES
Depending on your geographical jurisdiction (including the US, EU, UK, Canada, and Australia), you may possess the following legal rights regarding your data:
• Right to Access, Know, Correct, or Delete your personal records.
• Right to Data Portability or the Restriction of processing activities.
• Right to withdraw consent without facing commercial discrimination.
To execute any of these data rights, please contact our data compliance officer using the details below.
11. CONTACT INFORMATION
Should you have any inquiries regarding our privacy compliance, data handling, or wish to exercise your legal consumer privacy rights, please reach out via our dedicated lines:
• Brand Owner / Corporate Operator: CHANMEL
• Contact Email: sam.cai@highsky-group.com
• Phone Number: +86 18657469983
• Business Address: Building 3, No. 277, Houxi Village, Qixing Street, Shaoxing, 312500, Zhejiang, China.